Returns & Refunds

Returns & Refunds Policy

At VintoPicks, we want you to shop with confidence. Our return and replacement eligibility may vary by product, so please check the return information provided on the individual product page before placing your order.

1. Returns & Eligibility
Returns are available only for eligible products and within the return period specified on the respective product page.
Eligible cases may include:
Damaged products
Wrong products
Defective products, where applicable
Missing products or components, where applicable
Change-of-mind returns are generally not accepted. Product-specific conditions always apply.

2. Unboxing Video — Mandatory
For any claim involving a damaged, wrong, defective, or missing product, a continuous unboxing video is compulsory.
The video should clearly show the sealed package, shipping label, opening of the parcel, and the product/content inside.
Claims without the required unboxing video may not be accepted, subject to the applicable product policy.

3. Replacement
VintoPicks does not offer general exchanges.
A replacement may be provided for eligible damaged or wrong products, subject to verification, product availability, and the applicable product policy.
Please contact us before sending any product back.

4. Refunds
Where a refund is approved, it will be processed according to the applicable Razorpay/payment service process and VintoPicks policy.
The time taken for the refund to reach your account may vary depending on the payment method and banking/payment-service process.

5. Return Shipping
Any return or replacement shipping charges will be handled according to the applicable Shiprocket/courier policy and the product-specific return policy.

6. How to Request a Return or Replacement
To raise an eligible request:
Contact us at vintopicks@gmail.com within the applicable return period.
Provide your order details and a description of the issue.
Share the required photographs/videos, including the compulsory unboxing video where applicable.
Wait for confirmation and further instructions from our team.
Please do not ship any product back without receiving instructions from VintoPicks.

7. Courier & Delivery Issues
Shipments are handled through Shiprocket and its courier partners. Delivery attempts, transit delays, lost shipments, or transit-related damage are handled according to the applicable courier/Shiprocket process.
VintoPicks will assist with tracking and the applicable support process where possible.

8. Support
For return, replacement, or refund assistance:
Email: vintopicks@gmail.com
Our support team generally responds within 2–3 business days.

9. Policy Updates
VintoPicks reserves the right to update this policy from time to time. The latest version will be published on VintoPicks.com.
Important
The return policy displayed on the individual product page will apply to that product and may differ depending on the product and its eligibility.

Thank you for shopping with VintoPicks.
This is the version I would use on the website. It keeps the FAQ for quick answers, the product page for product-specific rules, and this page for the complete return/refund framework.