FAQ

Frequently Asked Questions
Find quick answers to common questions about shopping, payments, delivery, returns, and support at VintoPicks.

Orders & Account
How do I place an order?
Shop directly through VintoPicks.com, add your chosen products to your cart, and complete checkout.
Do I need an account?
No. You can either create an account or continue as a guest.
Can I cancel my order?
Cancellation depends on the current order and shipping status. Once an order has progressed to shipping, cancellation may no longer be possible.
Can I change my delivery details?
Please contact us as soon as possible if you enter an incorrect address or phone number. Any changes are subject to the applicable Shiprocket and courier process.
Payments
What payment methods do you accept?
We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD).
Is COD available?
COD availability depends on the product, order, and delivery location. Available payment options will be shown at checkout.
Can I use multiple coupons?
No. Only one coupon or promotional code can be used per order, unless an offer specifically states otherwise.
Do you offer discounts?
Yes. Promotional offers and coupons may be available from time to time. Each offer is subject to its applicable terms and conditions.
My coupon isn't working. What should I do?
Check the coupon's validity and eligibility conditions first. If the issue continues, contact us at vintopicks@gmail.com.

Shipping & Delivery

Where do you deliver?
We deliver across India, wherever courier service is available.
Which courier service do you use?
We use Shiprocket for shipping and delivery management, with shipments handled through its applicable courier partners.
How much is shipping?
Shipping charges vary based on the product, order, delivery location, and applicable shipping rates. The applicable charges will be calculated during the ordering process.
When will my order arrive?
Delivery time varies by location and courier service. Estimated delivery information will be provided during the ordering process wherever available.
How can I track my order?
Use the Track Order option on VintoPicks.com to check your shipment status.
What if my delivery is delayed?
After dispatch, the shipment is handled by the applicable courier partner through Shiprocket. You can contact us at vintopicks@gmail.com if you need assistance with tracking.
What if I'm unavailable during delivery?
Delivery attempts and re-attempts are handled according to the applicable Shiprocket and courier-partner process.
What if my parcel is lost or damaged during transit?
Lost or damaged shipments are handled according to the applicable Shiprocket and courier-partner resolution process.
Returns & Replacements
Do you accept returns?
Returns are available only for eligible products. Return eligibility and the applicable return period may vary by product.
Please check the individual product page before placing your order.
How long do I have to request a return?
The return period varies by product. The applicable period will be mentioned on the respective product page.
Can I return a product if I change my mind?
Change-of-mind returns are generally not accepted. However, individual products may have different return policies, so please check the product page before ordering.
Do you offer exchanges?
We do not offer general exchanges. Replacement may be available for eligible damaged or incorrect products, subject to the applicable product policy.
I received a damaged or wrong product. What should I do?
Contact us at vintopicks@gmail.com within the applicable return period.
A clear, continuous unboxing video is compulsory for claims involving damaged, wrong, defective, or missing products. Photos or additional information may also be required.
Is an unboxing video compulsory?
Yes. For damaged, wrong, defective, or missing-product claims, a clear unboxing video is compulsory.
We recommend recording the parcel from the moment the sealed package is visible until the contents have been completely checked.
What about non-returnable products?
Non-returnable products cannot be returned simply because of a change of mind.
However, eligible claims involving a damaged or incorrect product may still be considered according to the applicable product policy, with the required unboxing video.
Where can I find the return policy?
The applicable return policy is displayed on the individual product page.
Refunds
How are refunds processed?
Eligible refunds are processed according to the applicable VintoPicks policy and the relevant Razorpay/payment-service process.
When will I receive my refund?
Refund timing can vary depending on the payment method and payment-service process. Eligible refunds will be processed through the applicable procedure.
Products
Will the product look exactly like the image?
We aim to display our products accurately. However, minor colour or appearance differences may occur due to lighting, photography, and screen settings.
Are all products always in stock?
Product availability is subject to stock availability.
Where can I find product details?
Product-specific information such as specifications, dimensions, materials, care instructions, and return eligibility will be provided on the respective product page.
Support
How can I contact VintoPicks?
For assistance, email us at:
vintopicks@gmail.com
When will you reply?
We aim to respond within 2–3 business days.
More to Come
Do you offer gift wrapping?
Gift wrapping or special gift packaging may be introduced in the future. Availability will be announced on the website when offered.
Will VintoPicks add more product categories?
Yes. Our product range may expand into new categories based on customer demand and product availability.

Need Help?
Didn't find what you were looking for?
Email us at:
vintopicks@gmail.com
We're happy to help.